Return & Refund Policy

Welcome to You We!

Due to the intimate and hygiene-sensitive nature of our silk essentials, You We follows a strict no-return policy, except in cases of defect or error.

We do not accept returns or exchanges for:

• Change of preference or mind

• Color, texture, or feel expectations

• Opened, used, washed, or tampered products

Eligible returns

A return or replacement may be approved only if:

• The product is defective, damaged, or incorrect

• The issue is reported within 7 days of delivery

• The item is unused and in original packaging

• Approval is subject to verification

How to request

To raise a request:

• Email us at support@youwe.in with subject “You We Product Return”

• Include order number and clear images/videos of the issue in the mail body

• Our team will review and respond within a reasonable timeframe

Resolution

If approved, we may offer:

• A replacement (subject to availability), or

• A refund to the original payment method

• Shipping charges are non-refundable unless the error is ours.

Refund timeline

Approved refunds are processed within 7–10 business days after verification.